Terms and Conditions

The membership, booking, cancellation, refund and freeze policies below apply when you buy. Current prices and products are also shown when you buy: see memberships.

Payment

There are several ways to pay:

Online: Please refer to the timetable for further details, but all classes must be paid for online at time of booking (we do not allow ‘unpaid’ bookings).

Studio: You can sign up at the studio and make payment via debit/credit card.

Pricing options

We offer 6 and 12 class credits which works out more expensive but allows you to drop in as and when.

We require 3 months minimum commitment for any membership. Thereafter, cancellation terms and conditions applies.

Rolling Monthly Membership: a monthly autopay package allows you to attend a certain amount of sessions after each monthly purchase. Subject to the terms of the contract so please read these terms carefully when you sign up. Once the contract is set up, the contract T&C’s with the client name and date of contract agreement is stored in the client’s account for future reference. You can move from 1 membership to another but require 1 month notice.

Prepaid membership: Paid up front membership 3/6/12 months, you will get 15/20/25% off.

Recurring & prepaid membership cancellations: If you wish to cancel your membership, you must give us 1 month notice by email before your payment is due. Cancellations will not be accepted in person, over the phone or through our social media channels. Email [email protected].

This is for both recurring and pre paid memberships.

6-week Kick Start programme: We offer a FULL refund if you change your mind within 7 days of signing up. From 7 to 14 days you will receive a 50% refund. After this a refund will not be given. This has to be done via email [email protected]. This is if you have not attended any sessions or are very dissatisfied.

There is a rejoining fee of £50 if you cancel and want to rejoin on to a monthly membership within 6 months of leaving.
Freezing: You are entitled to freeze your membership for 1–3 months out of the year. We must be notified 1 month before payment is to be taken out via email [email protected]. Membership will automatically restart after the month’s freeze.
If you want to cancel after you have frozen, cancellation terms apply. You must allow the membership to commence and 1 payment be taken before you can cancel.

Special offer

Intro offer: For our Introductory membership offers, 1 month trial, 14 day guest pass, the contract Terms & Conditions of a normal Membership (including our Booking & Cancellation Policy) apply during the intro period from date of purchase. The access to unlimited classes starts from date of purchase, and the offer does not auto-renew once expired. Once the introductory period has expired, the customer may choose to buy a full membership of their choice with a separate billing and activation date. Only one purchase of the offer allowed per customer, and the offer cannot be cancelled or refunded once purchased.

Customer accounts

All members are required to manage their own accounts, including joining on-line or in person at the studio and filling in correctly all the required details, such as name, address, valid and current email address, correct date of birth.

It is strongly recommended that you opt-in to auto-emails on your member account so that you receive notifications about bookings, especially if you gain a place after being on the waiting list. We will not credit payments to member accounts who have removed their email addresses and have chosen to not be alerted to their bookings, and subsequently missed their class. It is the member’s responsibility to be aware of and manage their bookings and adhere to our Booking and Cancellation Policy.

We do not allow multiple bookings for the same class under one person’s account. Account holders are not permitted to share their account or membership with anyone else. For safeguarding, health and safety and insurance purposes we must have a record for each person that attends classes with their own account so that we ensure we have correct health information for each individual and emergency contact information. Parents are not permitted to book their children under their own accounts, but must create an individual account for each child.

Liability waiver and health questionnaire

We require all members to read and sign the Liability Waiver when creating their accounts. There may be additional waivers for certain specialist classes. The Health Questionnaire must be filled out in full, together with all health information and emergency contact information. If a member’s health changes, they must inform Be more Studio and fill out a new form.

We have a specific guide and policy for any members who are pregnant or have recently had a baby: see our pregnancy and postnatal exercise policy below.

Liability Waiver:

I do hereby declare to be physically sound and not suffering from any condition, impairment, disease or other illness (other than those declared above) that would prevent my participation in class. I acknowledge that I have either had a physical examination and have been given my doctor’s permission to participate, or that I have decided to participate without the approval of my doctor and do hereby assume all responsibility for my participation in class.

Group exercise classes at Be More Studio may involve strenuous physical activity, including but not limited to, interval training, muscular strength, endurance training, cardiovascular conditioning and aerobic training. Enrolment and participation in the class is voluntary and is in no way mandated by Be More Studio. This form has been completed with honest answers to the best of my knowledge. If there is any change to my health (including pregnancy) in the future, then I shall inform Be More Studio immediately and complete a new questionnaire with the details and seek further advice from a health professional and potentially cease attending classes where necessary. Participation in the class where a trainer is instructing or when I attend an open gym session, it is therefore on my understanding that if any injuries occur as a result of my attendance, Be More Studio and its instructors are released from any liability now or in the future for any injuries or conditions that may be obtained from my participation.

Open gym sessions – You must book a studio induction and safety session with a trainer to be able to use the studio for your own training session. You agree to using the facilities without an instructor present. Be More Studio does not accept any responsibilities for injuries caused in classes or in open gym sessions.

I agree to respect the facilities, equipment and classes provided by and follow directions from the staff and instructors at all times and to not deviate from the teaching instructions given. I understand that if any damage is caused to equipment or the premises due to not following staff or instructors directions, then I may be held liable for any costs for repair or replacement. I understand that all jewellery must be removed during classes. I agree to not film or video without permission from the instructor and shall only do so during allotted times in the class to respect other participants privacy. I understand that chewing gum and food is not permitted inside the studios, and I will dispose of all rubbish in the bins provided. I understand that Be more Studio are not liable for any lost or damaged personal possessions.

If I am bringing children to the studio whilst I participate in classes, I understand that they must stay in the seating area only and must be well behaved and not disruptive to other members or staff during the classes. I understand that any children are my own responsibility only and Be More Studio and its staff/instructors are not liable for their behaviour or safety. I understand that Be More Studio and its staff/instructors reserve the right to ask any disruptive or poorly behaved children to leave the premises.

I have read, understood and agree to the Booking & Cancellation Policy, Terms & Conditions and Privacy Policy for Be More Studio (displayed on our website)

Pregnancy and postnatal exercise policy

Who this applies to

This policy applies to anyone who is pregnant, or has had a baby in the last 12 months, and takes part in any session at Be More Studio, including classes, small group PT, 1-to-1 personal training, Kick Start, Reformer Pilates and Open Gym.

Before you start or carry on training

Pregnancy: please check with your GP or midwife that it is safe for you to exercise before you start, or before you carry on training once you know you are pregnant.
After birth: please wait until you have had your postnatal check with your GP (usually 6 to 8 weeks after birth) and been told it is fine to return to exercise. After a caesarean section, or if you had complications, recovery usually takes longer. We will normally ask you to wait until around 12 weeks and to have your GP’s go-ahead before returning to higher-intensity or high-impact sessions.
Gentle activity such as walking and pelvic floor exercises can usually start sooner, as advised by your midwife, health visitor or GP.

Tell your coach

Tell your coach in person before each session if you are pregnant or have recently had a baby, and tell us about any changes in your health.
Let us know about anything relevant, such as pelvic girdle pain, diastasis recti (tummy muscle separation), pelvic floor problems, high blood pressure, or a caesarean section or other birth complications.
Please do not put health details in our website forms. Your coach will talk to you privately, and any health information is kept privately.

How we adapt your training

Your coach will offer modified or alternative exercises where needed, for example avoiding lying flat on your back for long periods later in pregnancy, avoiding contact or fall risks, and reducing high-impact work.
Please work at a level where you can still hold a conversation, keep well hydrated and avoid overheating.
Some sessions may not be suitable at certain stages of pregnancy or recovery. Your coach may recommend a different class or session type.

Stop and get advice

Stop exercising straight away, tell your coach, and contact your midwife, GP, maternity unit or NHS 111 (or call 999 in an emergency) if you have any of these:

vaginal bleeding or fluid leaking
chest pain, a racing or irregular heartbeat, or feeling very short of breath
dizziness, feeling faint, or a severe headache
pain or swelling in your calf
pain in your tummy, back or pelvis, or regular painful tightenings
your baby moving less than usual
after birth: heavier bleeding, pain or redness around a scar, a feeling of heaviness or bulging in your pelvic area, or leaking urine when you exercise

Do not come back to training until a health professional says it is safe.

Your responsibility

You take part at your own risk, and you are responsible for following the advice of your GP, midwife or other health professional.
Our coaches give exercise guidance only. They do not give medical advice and cannot replace advice from a health professional.
We may ask you to stop an exercise or a session, or to get medical clearance before you carry on, if we are concerned about your safety.
Nothing in this policy limits our liability where the law does not allow us to do so, for example for death or personal injury caused by our negligence.

General terms and conditions

You must include a current and valid email address and contact number on your account. Please advise us if your email address or home address changes, and if your surname changes through marriage. Be More Studio reserves the right to store your card details on your member account, and you authorise Be More Studio to take payment for any ‘unpaid’ class bookings. If you do not wish payment to be automatically taken for ‘unpaid’ bookings, then please cancel your space instead as it is against our booking policy to have ‘unpaid’ class reservations on member accounts. Every credit/debit card number entered is encrypted and kept in a secure format offsite, adhering to the industry’s most stringent PCI standards.

Any under 16 year olds must have an account created and operated by a parent or carer and must be accompanied by an adult to any family classes they attend. Exceptions to this are for specific children’s classes as the instructor will be DBS checked. Parents may stay on site if they wish, but we ask if they could remain in the seating area for the duration of the class. Parents must not book children into classes under their own name, but must create a separate booking account for each child.

Be More Studio reserves the right to refuse entry to any members who turn up late to class and miss the warm-up. This is for members Health and Safety, to respect other members who have arrived on time and not disrupt the flow of the class. Members must stay for the full duration of the class so that they are safely cooled-down at the end. If a member is unwell or needs to leave early, they must speak to a member of the Be More team who will advise on next steps, and record the member leaving early from class.

Members are expected to wear appropriate clothing for working out in classes, especially the correct footwear (trainers or sports shoes). Items such as jeans and flip-flops or clothing that could catch on equipment are not acceptable items of apparel, as they could pose a health and safety risk. Instructors and the Be More team have the discretionary power to ask members wearing inappropriate clothing or footwear to leave the studio.

Opening hours, access, and the timetable are subject to change.

Be More Studio does not offer refunds for PAYG class bookings, class passes or membership fees. All pricing options remain available on customers accounts to use as credit on their accounts, subject to any expiry dates (use it or lose it).

If a member has a purchased class pass or membership and they have a medical reason they are unable to attend classes, they MUST inform us in writing via email, together with a letter from a doctor/nurse/health practitioner BEFORE the expiry date of their pricing option. Be More Studio retains the right to normally not apply an extended expiry to a pricing option, however will consider each request for extension due to medical reasons on a case-by case basis.

If you make a payment using someone else’s bank account or credit/debit card, please ensure that you have their permission to do so.

Abuse of membership – for example, repeated non-attendance to booked classes and deliberate damage to or misuse of equipment, physical or verbal abuse of Be More Studio staff, abuse or sharing of membership accounts, and conduct that is commercially detrimental to Be More Studio, will result in the immediate termination of membership. No refunds will be given, and any outstanding fees, repair costs and legal fees will be charged to the offending member.

Memberships/payment options cannot be transferred to or shared with another person.

We do not allow people to share accounts or memberships due to insurance purposes and safeguarding policies. The person attending the class must be the person listed on the account and booking. If a person impersonates another member to use someone else’s membership or account in this way they shall be asked to leave the premises and may be banned from Be More Studio.

We reserve the right to cancel or suspend your membership if at any time:

You seriously or repeatedly break these terms and conditions of use, or your membership agreement.
You or your guests use rude or abusive language or violent behaviour, or if your behaviour puts other class members or our staff at risk of harm or affects their interests in any way.

If we terminate or cancel your membership for any of the reasons listed here, we will not refund any prepaid PAYG, class pass or membership payments that you have made.

We are not legally obliged to compensate you for any service, facility or item of equipment that is unavailable for reasons of health and safety, or any class that is cancelled for reasons beyond our control.

We will not compensate you for loss, damage or personal injury where no negligence on our part can be proven.

Be More Studio North Cheam respects your privacy and will ask for your permission before taking or using identifiable photographs or videos of you. With your consent, these may be used to celebrate member achievements and promote the studio through our website, social media and printed marketing materials, with the intended uses explained when consent is requested. Giving consent is entirely optional, and declining will not affect your membership or participation in sessions. You may withdraw your consent at any time by speaking to a team member or emailing [email protected]. We will then stop future use and remove relevant content from channels we control wherever possible, although materials already distributed or shared by others may not be recoverable. Separate permission from a parent or legal guardian will be required for any photographs or videos featuring children. We always ask verbally for permission and will ask for permission to share on socials and website.

Website general terms and conditions

Be More Studio invites you to visit its website. Access to and use of the site is subject to the terms and conditions outlined herein and all applicable laws. Be More Studio reserves the right to modify these terms and conditions from time to time by updating this notice. This is an offer made by Be More Studio to you, under which you are invited to browse, peruse and interact with our website for your own personal edification, guidance, information and communication with Be More Studio.

This offer is expressly conditional on your acceptance of these terms and conditions. This Agreement represents the entire agreement between you and Be More Studio concerning access to the Be More Studio, and takes precedence over all such existing communications and/or agreements.

You acknowledge that, whilst every effort is made to ensure that all information contained in the Be More Studio website is accurate and up-to-date, Be More Studio makes no warranty as to its accuracy, and you accept that any and all use of information contained on the Be More Studio website is at your own risk.

Be More Studio shall not be liable for any direct or consequential loss arising from your access to and/or use of or inability to access and/or use the Be More Studio website or any erroneous or omitted information contained on the Be More Studio website.

You accept that the entire content of the Be More Studio website is protected by copyright and that Be More Studio is either the proprietor or licensee of all copyright in the material contained therein.

Be More Studio reserves all its rights as copyright proprietor of the Be More Studio website and prohibits without limitation downloading, distribution, exhibition, copying, adaptation, reposting, modification of and dealing in any copyright material contained therein, save as expressly provided herein without the express written authorisation of Be More Studio.

You are advised that all communications made via the Be More Studio website and/or email, including but not limited to competition entries, is strictly on a non-confidential basis and you hereby grant to Be More Studio an exclusive perpetual license to use the content of any such communication for any purposes whatsoever.

You acknowledge that Be More Studio reserves all its rights as proprietor of all its trademarks and logos.

You are advised that any and all images of people and/or places and/or events exhibited on the website are lawfully used by Be More Studio and that any misuse of these images by you is prohibited. You are further reminded that any such misuse of images may be a violation of copyright law, trade mark law, rights of privacy, publicity and personality, laws of defamation and/or obscenity, communications regulations and other legal provisions.

Be More Studio reminds you that they police and enforce their rights vigorously to the maximum extent available under the law